Receipt Printer Repair
If you manage a retail business, then you understand how important it is to be able to generate printed receipts for your customers upon demand. POS receipt printers are also used in many healthcare, government, and other settings as well. But what happens when your commercial receipt printer won’t print? Reach out to the service pros at AES! We’re your preferred partner for commercial imaging and printer repairs.
Connect with one of our friendly experts today, & let’s get the conversation started! AES is here to help!
Now to get started with our simple, proven AES Repair Process
Once we have received your item for repair, we will receive the item in our system.1
Our quoting specialists will evaluate your item and determine the parts and labor necessary to complete the repair.2
Following your approval, we will get to work on your repair. One of our repair technicians will troubleshoot the problem(s) with the item.3
To ensure the highest level of quality throughout the repair process, we comply with ISO 9001:2015, ISO 13485:2016 standards, and an ESD program.4
Once the repair is complete, we safely package your item and prepare the item for delivery or shipment.5
Our Partners and Brands We Repair
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More About POS Receipt Printers
Printed receipts are a pretty essential component for retail businesses, as well as for other businesses and organizations with POS and customer-facing needs. There are fixed receipt printers which are installed along with sales registers, and many businesses also now choose to take advantage of mobile receipt printing devices, as well.
There are many different types of commercial receipt printing devices, but the most common technology is a thermal receipt printer. Thermal printers may cost a little more upfront, but they’re also much more efficient in the long run. They’re fast, quiet, and are designed to produce high-quality receipts without any need for replaceable ink cartridges or ribbons. Instead, they use heat to activate their imprinting upon thermal paper.
Common Problems & Issues with Receipt Printers
Most commercial receipt printers in use today are actually thermal printers, meaning they use heat to effectively melt an imprint of ink onto the thermal-based stock. But even these specially-designed devices can eventually show signs of issues which need addressing. Here are some of the issues we commonly see at AES:
Thermal printers can generate some dust on their own, and they also tend to attract dirt and other contaminants over time. Without regular maintenance and cleaning, these contaminants can clog a receipt printer or its print head, leading to premature wear and failure.
Even though these receipt printers are designed to crank out copy at a commercial level, their print heads still don’t last forever. If your receipt printing jobs are starting to look rougher, including the presence of some thin burn lines, then your print head could be the culprit. Sometimes your print head may just need a good cleaning; in other cases, the print head may have become worn to the point that it requires refurbishing or replacing. AES can provide the best solution in either case!
Improper Heat Settings
If the heat settings on your receipt printer are too high, that causes images to smudge and make your prints appear blurred. On the other hand, if the heat settings aren’t high enough, your printed copy and images will actually appear weak and faded. In this circumstance, your barcode scanners will have trouble reading the printed receipts, as well.
Printer Jams or Clogs
If your thermal paper is becoming stuck on a regular basis, the issue with your receipt printer could lie with the rollers, belts, and/or gears which move the hard copy through the system. These are moving parts which will require an appropriate amount of service and maintenance in order to continue functioning properly.
Don’t Have the Needed Parts or Tools
You may have a good idea of what the issue is with your receipt printer, but the problem is that you don’t have the needed parts, tools, or expertise to be able to correct it. In situations like this, it’s best to partner with an imaging repair professional who really knows how to work on this type of equipment. AES has extensive experience in this type of work, and we also maintain ready stock of needed parts for these types of repairs.
Receipt Printer Repair at AES
Got a commercial receipt printer, thermal printer head, or other system components in need of repair or service? No need to worry, and no need to fret – just send it to us! The AES team has a proven process for accurately diagnosing and restoring all types of receipt printers and equipment:
Just Send It On
Pack your receipt printer, thermal head, or whatever equipment in need of repair with protective material, and send it right on to us! If you’re also able to describe any specific issues or problems you’ve noticed, that will be helpful to our repair technicians as well. But even if you don’t know how to describe the problem, just send your equipment to us anyway. We know how to effectively diagnose it and get it working for you again!
Ship your items to AES at 101 Technology Lane, Mount Airy, NC 27030, with your company name, your name, and the best phone number and email to use for contacting you. If you’re located within easy driving distance of our repair facility and would just prefer to drop your items off in person, you can certainly do that. We can take it from there!
Item Check-in, Troubleshooting, & Repair Quote
Once your commercial receipt printer comes to us, we’ll check it into our system and also assign it a unique tracking ID. We’ll go ahead and give your equipment a thorough analysis with our established troubleshooting and evaluation process. At that point, we can then generate a repair/service quote which will detail exactly what your equipment needs in order to be restored to optimal working condition.
Your individual, personal Customer Service Representative will reach out to you personally to let you know what we’ve learned about your equipment. Your representative will also share our plan for fixing the problem, will give a repair/service quote, and will then be happy to answer (or find answers) to whatever questions you may have.
Let’s Get Your Equipment Working Again!
After you approve our repair service quote, we’ll get right to work! We’ll complete any needed repairs, maintenance, and/or refurbishment in a timely manner, and we’ll also make sure to give your equipment the individual attention it deserves. AES makes a point of doing the job right for the first time, and we’ll be here for you any other time you need us, too. Once everything is finished, we’ll carefully package your item(s) for a safe return, and then we’ll promptly ship it all back to you. If you chose to drop it off in person, we’ll simply let you know that your equipment is now ready for pickup.
Why You Should Entrust AES with Your Receipt Printer Repair Services
Replacing a commercial receipt printer (or multiple printers) can get expensive in a hurry. But why default to printer replacement, when you can partner with AES for a much better repair solution? Our services are both effective and affordable, plus we get your equipment back to you fast!
On-Demand Repair Service with Fast Turnaround
Troubleshooting, testing, and repairing receipt printers and thermal heads will take some time to complete properly. Even so, our imaging repair team is well-equipped and well-trained for the task, and we’re very effective and very efficient in our approach to electronic equipment service. We offer a quick turnaround time of 8-10 business days for most projects, but we can also provide you with a RUSH turnaround time of 1-3 business days, if that’s what your timeline really requires!
The Best-Trained, Most-Experienced Repair Technicians Around
To give you an idea of the respect we’ve earned in the commercial imaging service industry, you should know that Kodak has chosen to make AES its exclusive photo kiosk service provider. We service other popular brands like Fuji, Shinko, Zebra, Lite-On, Mitsubishi, Epson, and others, too. In other words, nobody can take better care of your commercial receipt printer service needs than AES. We’re also intentional about investing in regular, ongoing training for our technician team, to make sure we’ll always be in the best position to meet your needs and surpass your expectations.
Many commercial repair organizations tend to make you feel like little more than just a number to them. If you’ve ever experienced that before, then you’ll find dealing with AES to be a breath of fresh air! Why? Because every individual customer and every client relationship actually matters to us! You’ll be assigned to a single, personal representative who will serve as your convenient point of contact every step of the way.
More Affordable Solutions
Why pay to replace an expensive piece of equipment like a commercial receipt printer – or even multiple printers – when our team can repair and refurbish them for LESS? One of the things our clients like best is the way AES comes alongside to meet your repair & service needs in a timely manner, while also saving you a significant amount of money, time, and needless headaches in the process!
Industry’s Best Warranty!
And here’s another point you don’t want to miss about AES. Some repair providers are really all about getting the sale, but then they’re not really there for you when you need them down the road. We believe in the quality of the services and workmanship we provide, and that’s why we offer a 24-Month Limited Warranty for ALL REPAIRS! If a problem related to our workmanship should arise during that time frame, AES will provide any needed follow-up repair service at NO extra charge. That’s a service you can really count on and trust!
Contact AES Today for Your Receipt Printer Repair & Service Needs
Ready to get your receipt printer back online, and working for you the way you need it to? We can make that happen for you; AES has all your needs covered! Reach out today at (866) 386-1001, and let us provide you with your ideal repair solution! We’re standing by to help!