Kiosk & Printer Touchscreen Repair Services
Touchscreens are on all sorts of consumer products these days, but they’re incredibly valuable for business applications like self-service kiosks and commercial printers, too. POS touchscreens have become common in all sorts of retail environments, and even industrial settings. Having some issues with your kiosk touchscreen, printer touchscreen, or touchscreen monitor? Reach out to the pros at AES for the best repair solutions!
Connect with one of our friendly experts today, & let’s get the conversation started! AES is here to help!
Now to get started with our simple, proven AES Repair Process
Once we have received your item for repair, we will receive the item in our system.1
Our quoting specialists will evaluate your item and determine the parts and labor necessary to complete the repair.2
Following your approval, we will get to work on your repair. One of our repair technicians will troubleshoot the problem(s) with the item.3
To ensure the highest level of quality throughout the repair process, we comply with ISO 9001:2015, ISO 13485:2016 standards, and an ESD program.4
Once the repair is complete, we safely package your item and prepare the item for delivery or shipment.5
Our Partners and Brands We Repair
All product names, trademarks, brands and logos used on this site are the property of their respective owners. The depiction, description or sale of products featuring these names, trademarks, brands and logos is for identification purposes only and is not intended to indicate any affiliation with or authorization by any rights holder.
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More About Touchscreens for Kiosks & Printers
POS touchscreens offer many features and functionality which deliver some nice ROI for businesses. These touchscreens are visually-based, interactive, responsive, and offer effective self-service solutions for customers and employees alike.
What’s a touchscreen printer, and how does it work?
A touchscreen printer offers all the functionality you’ve come to associate with a commercial printer or copier, and more. Adding a commercial printer to your network allows you to print, copy, or fax from your connected device with ease. But the touchscreen mounted on the printer also delivers a simple to navigate, tablet-like experience right at the printer itself. You can scroll, swipe, and tap through a suite of custom business apps with ease. You can even email a scan right to your inbox with a single touch.
What’s a touchscreen kiosk, and how does it work?
Touchscreen kiosks are used in retail and commercial settings all over the world. These kiosks are built to house an integrated computer processor and terminal governed by custom software for specific applications. Some kiosks are meant to purely informational, like those often found scattered around shopping malls and retail outlets. A shopper can access an informational kiosk to find a specific store in the mall, or to find the location of a particular product inside a retail store. Many healthcare providers use kiosk stations to allow patients to check themselves in.
Other types of kiosks are designed to offer more than just visual information, too. Some include built-in printing capabilities for generating photo prints, or for printing tickets, receipts, or other documents. For example, larger retailers commonly offer self-service photo printing kiosks for their customers to use at their leisure. Many retailers and supermarkets also make use of touchscreen applications for their self-checkout lanes. In many ways, touchscreen kiosks are changing how we interact with our customers, as well as how we do business in general.
What Are Some Common Problem Issues with Kiosk & Printer Touchscreens?
No doubt you’re familiar with how a touchscreen works, since you likely use a smartphone on a regular basis. But what happens when your commercial touchscreen isn’t working properly? Without prompt troubleshooting and repair, you could lose both sales and customers. Here are common issues we see in our commercial & industrial touchscreen repair work at AES:
Most touchscreens are designed to be touch-sensitive across the entirety of the screen area. A user’s touch in a particular spot will correspond to a resulting action on the part of the unit. But sometimes a touchscreen can lose its calibration and not be able to interpret a user’s touch properly. In some cases, you may be able to recalibrate the screen on your own. But if that doesn’t work for you, then it’s time to reach out to the service pros at AES!
Cosmetic damage around the housing of your unit may not cause any functionality issues, but damage to the touchscreen is another matter. Touchscreens can become scratched or worn over time with nothing more than normal usage. Scratches or cracks make your screen difficult to read; in addition, this type of damage can produce touchpoint dead spots, too.
Regular usage can expose a touchscreen to oils from the skin, along with dirt, moisture, and dust. Some of these contaminants work their way inside your unit and eventually damage its internal components, too. Contaminant exposure and infiltration are prime causes of failure for all sorts of electronics, and that’s even more true for a sensitive device like a kiosk or printer touchscreen.
Operating System Errors
Even if you’re intentional about cleaning and maintaining your touchscreen, sometimes internal operating errors still happen. This can happen due to a variety of reasons, including user input error, software issues, hardware issues, glitches in the electrical circuitry, a failed PCB, power surges, etc. The good news is that the AES team is trained & equipped to repair & refurbish any and all internal electronic components!
Kiosk & Printer Touchscreen Repair at AES
Got some issues with your commercial touchscreen device that need addressing? Replacement may not be your only (or best) option. Send your device to AES and let our team diagnose, repair, and restore it for you for less! Here’s an idea of how our proven repair process works:
Just Send It!
Pack your touchscreen (along with any other related equipment that needs attention) with protective material, and then send it on to our facility! If you’re able to describe any specific failures, problems, or issues you’ve been noticing, that will be helpful to us as well. But if all you know is that your equipment isn’t working right, that’s OK – send it on, and we’ll get to work on diagnosing it for you.
Ship your items to AES at 101 Technology Lane, Mount Airy, NC 27030, with your company name, your name, and the best phone number and email at which you can be reached. If you’re within easy driving distance of our facility, you can choose to drop your equipment off in person, if you prefer. We can take it from there!
Item Check-in, Troubleshooting, & Repair Quote
Once we receive your touchscreen device, we’ll check it into our system and assign it a unique tracking ID. We’ll then give your equipment a thorough analysis with our expert troubleshooting and evaluation process. Afterwards, we’ll be ready to generate a repair & service quote detailing exactly what your equipment needs in order to be restored to a perfect operating condition.
Your individual, personal Customer Service Representative will then reach out to inform you about the results of our analysis of your equipment. Your representative will also share the repair cost quote, and will be happy to help answer any questions you may have at that time.
Now, Let’s Get That Equipment Restored for You!
Once you give us the “official” green light, we’ll immediately place your repair on our technician team’s schedule! We’ll complete all needed repairs, maintenance, and refurbishment, and we’ll give your touchscreen equipment the individual attention it deserves. AES does the job right for you the first time, as well as any other time you need our services! Once everything is finished, we’ll carefully package your item(s) for a safe return, and then we’ll promptly ship everything back to you. And if you dropped off your equipment in person, we’ll let you know that it’s now ready for pickup.
Why You Should Entrust AES with Your Kiosk & Printer Touchscreen Repair Services
We’ve been providing successful repairs on all sorts of electronic equipment and machinery – including touchscreens and other operator interface systems – for decades! Offering an effective repair service that helps to keep you running – while benefiting your bottom line as well – is why we’re here! Learn more about what makes AES different:
Repair Service When You Need It
Troubleshooting, testing, repairing, and refurbishing a commercial or industrial touchscreen device will require a certain amount of time, attention, and effort. But thankfully, our repair specialists are uniquely equipped for the task, and we don’t waste any time. We offer a quick turnaround time of 8-10 business days for most projects, but we can also provide a RUSH turnaround time of 1-3 business days, if that’s what you designate when placing your repair order. We’ll work hard to meet your repair turnaround timetable!
The Best-Trained, Most-Experienced Repair Technicians Anywhere
We service equipment from all the popular brands and manufacturers, and our team collectively possesses decades of on-the-job experience. When it comes to repairing commercial touchscreen equipment, nobody takes better care of you than the AES team. And not only are our technicians experienced, but we also regularly invest in ongoing training for our team as well. That way, we can be sure that we’ll always be in the best position to serve your needs.
Personalized Attention to Your Needs
Many commercial repair organizations tend to make you feel like you’re nothing more than a number to them. But that’s not how we operate at AES. Every individual customer and every client relationship really does matter to us! You’ll be assigned a personal representative who will serve as your single point of contact to guide you through every step, and will also keep you up to date on our progress with your equipment.
More Affordable Solutions
Why pay to replace an expensive piece of equipment like a kiosk or printer touchscreen, when our team can repair and refurbish it for LESS? And on top of that, we’ll return it to you in like-new or even better-than-new condition, too! One of the things our clients like best about AES is the way we come alongside to meet your repair needs in a timely manner, while also saving you money, time, and lots of potential headaches in the process!
Industry’s Best Warranty!
And here’s another thing not to miss about AES. Most repair providers obviously want to sell you on their services, but they don’t always back up their repair services with any kind of truly meaningful warranty. At AES, we believe in the quality of our workmanship to the point that we offer a 24-Month Limited Warranty for ALL REPAIRS! If a problem deemed to be related to our workmanship should arise during the warranty period, AES will provide any needed follow-up repair service for you at no cost!
Trust AES for Your Kiosk & Printer Touchscreen Repair & Service Needs
Ready to get your essential touchscreen device back online, and working for you the way you need it to? We can make that happen; AES has your needs covered! Reach out today at (866) 386-1001, and let us provide you with your ideal repair solution! We’re standing by to help!