Pillow Speaker Repair Services
As a medical service provider, you know how important it is to have a functional nurse call system in place for the safety and comfort of your patients. But what happens when you have some pillow speakers that aren’t working? You call the experts at AES, of course! We specialize in repairing all aspects of nurse call systems, including pillow speakers. AES has you covered!
Connect with one of our friendly experts today, & let’s get the conversation started! AES is here to help!
Now to get started with our simple, proven AES Repair Process
Once we have received your item for repair, we will receive the item in our system.1
Our quoting specialists will evaluate your item and determine the parts and labor necessary to complete the repair.2
Following your approval, we will get to work on your repair. One of our repair technicians will troubleshoot the problem(s) with the item.3
To ensure the highest level of quality throughout the repair process, we comply with ISO 9001:2015, ISO 13485:2016 standards, and an ESD program.4
Once the repair is complete, we safely package your item and prepare the item for delivery or shipment.5
Our Partners and Brands We Repair
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What Are Pillow Speakers?
A nurse call system is an essential technology that allows patients to stay connected with their caregivers. There are several connected components which combine to comprise this vital communication system, with perhaps none being more important than the pillow speaker. In a hospital environment, a pillow speaker isn’t a pillow with built-in loudspeakers. Rather, it’s a multifunctional remote control which includes some important two-way communication features. It’s called a pillow speaker because it’s slender enough to slide underneath a pillow, and also essential enough to be included by every patient’s bedside. The pillow speaker is often connected to each standard room station by a sturdy, protected cordset.
What Are Some Features & Benefits of Pillow Speakers?
In the early days, pillow speakers included little more than a microphone, speaker, and call button. But modern pillow speakers offer much more functionality. These devices offer several features which not only benefit patient safety and comfort, but also serve to help improve the overall patient experience.
- Large buttons that are easy to find and operate
- Layout designed to feel like a familiar home remote control
- Can include designated single-press nurse call buttons for water, pain meds, or a toilet visit
- TV controls include channel, volume, mute, and closed captioning
- Option to include buttons which manage room lighting, window shades, and even climate control
- Completely sealed to prevent negative impacts from spills or the passing along of infectious contaminants
- UL listed, and safe for environments which include a direct oxygen source
- Button functions can be customized or reprogrammed on site
- Option to include stereo headphone or earbuds jack
Pillow Speaker Repair at AES
Is the speaker not working with your pillow speaker? Got a bad cable or internal connection? Or maybe it simply isn’t working, and you really don’t know what’s wrong with it. No matter what the problem is, AES can help! We can service essentially any pillow speaker from any brand!
We approach every pillow speaker repair the same way we handle any repair at AES. Here’s just a quick overview of what our repair process entails:
Receipt, Evaluation, & Quote Generation
Once you send your pillow speakers to AES, we provide a FREE initial evaluation & quote for every potential repair. We’ll take the time to diagnose what’s going on with your equipment, then we’ll communicate exactly what your repair solution will involve. We endeavor to get your repair quote to you within 48 hours of item receipt.
Testing, Repairs, & Retesting
Once you approve the repair order, we’ll get it scheduled and then get right to work! We’ll troubleshoot your pillow speaker, all connections, and all internal components, including testing under load conditions. We’ll then provide any needed repairs. But our job isn’t done at that point. We then retest your equipment under realistic conditions to ensure that your equipment is truly ready-to-go!
Cleaning & Final Preparations
But of course, it still isn’t quite ready to go yet. At AES, we recognize that we’re dealing with sensitive electronic equipment, and equipment like this will work better and last longer if it’s properly cleaned and maintained. Our cleaning process is thorough, including the removal of any oil, contaminants, and residual moisture.
Quality Assurance Measures & Return Shipping
Before we finally sign off on your pillow speakers, we’ll conduct a final round of quality assurance measures. Once those are completed satisfactorily, we’ll carefully prepare your equipment for return shipping, including using proper packaging to keep your items in good shape during transit.
Why Choose AES for Your Pillow Speaker Repair Services?
Since humble beginnings way back in 1992, AES has provided successful, affordable repairs for all sorts of electronic equipment, ranging from medical, to commercial, to industrial, and even classified government equipment. In a word, we know how to keep your equipment working! Here’s more of what sets AES apart:
A quality pillow speaker repair will naturally take some time to complete properly, but our team is well-equipped to also get it done fast! AES offers a quick standard turnaround time of 8-10 business days for most repairs, but we can also put a RUSH of 1-3 business days, if that’s what you designate when you confirm your order.
QUALITY Is One of Our Best Qualities
At AES, we realize we’re “old-fashioned” about certain things like going the extra mile and not cutting any corners, but we just believe in doing things right. NOBODY beats our quality of service, and we deliver it for every repair, for every client, every time. We’ve successfully repaired a TON of pillow speakers, and we can certainly take care of yours, too!
A Team of Real Professionals
We know we can take care of your needs; at AES, we’ve been doing this for nearly 30 years! We have an incredibly experienced and knowledgeable team of repair technicians – there’s not much we haven’t fixed for our customers and clients! We also provide regular training opportunities for our team, so that we’ll be well-poised to continue serving your needs in the future, too.
A Real, Cost-Effective Solution
Why pay to replace an expensive medical communication component like a pillow speaker, when all you may need is some timely repair and preventative maintenance? AES can get your equipment back up and running, and even restore it to like-new (or better!) condition. When you partner with AES, you’re really saving both time & money, as well as preventing some needless headaches.
The Best Repair Warranty Around!
And here’s something else you shouldn’t miss about AES. A manufacturer-repaired or refurbished pillow speaker often comes back to you with a 90-day warranty. In other words, they only guarantee their workmanship for 3 months … which isn’t very long! At AES, we believe in the exceptional quality of our service by standing behind it with a full 24-Month Limited Warranty. If a problem arises during the stated warranty period which is deemed to be a repair workmanship issue, we’ll provide follow-up repair service for you at NO cost! How’s that for amazing service?
Connect with AES for Your Pillow Speaker Repair Needs
Ready to get all your pillow speakers back online and working smoothly? We can make that happen; AES has you covered! Reach out today at (866) 386-1001, and let’s get started on your best repair solution! We’re here to help!