Industrial Printer Repair
You may already be aware that AES has been a leading provider of electronics, mechanical, and hydraulic equipment repair for decades. What you may not realize is that AES also specializes in repairing a wide variety of commercial imaging and printing equipment. Our trained technicians have experience in repairing thermal printers, assembling thermal heads, refurbishing photo kiosks, and much more. We can serve your needs, too!
Connect with one of our friendly experts today, & let’s get the conversation started! AES is here to help!
Now to get started with our simple, proven AES Repair Process
Once we have received your item for repair, we will receive the item in our system.1
Our quoting specialists will evaluate your item and determine the parts and labor necessary to complete the repair.2
Following your approval, we will get to work on your repair. One of our repair technicians will troubleshoot the problem(s) with the item.3
To ensure the highest level of quality throughout the repair process, we comply with ISO 9001:2015, ISO 13485:2016 standards, and an ESD program.4
Once the repair is complete, we safely package your item and prepare the item for delivery or shipment.5
Our Partners and Brands We Repair
All product names, trademarks, brands and logos used on this site are the property of their respective owners. The depiction, description or sale of products featuring these names, trademarks, brands and logos is for identification purposes only and is not intended to indicate any affiliation with or authorization by any rights holder.
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What Do We Mean by Industrial or Commercial Printing Equipment?
Businesses, retailers, and industrial enterprises can take advantage of imaging equipment and commercial printers in many ways. Some applications with which AES has extensive experience include commercial & retail photo printing equipment and self-service photo kiosks. These integrated systems can be used to display product information, print photos, print documents, print tickets, and more in a seamless fashion. They’re incredibly practical and convenient, plus they can save you a good bit of money versus outsourcing these services to external vendors.
These systems are comprised of much more than just the essential printing equipment itself. They also can include several other integrated components and devices. These devices can include intuitive touchscreens, displays, monitors, keyboards, input buttons, cameras, scanners, and various types of computer hardware and memory systems. An issue with any one of these individual components can compromise the function of your connected printing or other output mechanisms.
Common Issues & Challenges with Industrial & Commercial Printers
It’s an understatement to say that we now live in a digital age, but there are still many practical applications and needs for printed photos, documents, and other hard copy. Whenever there’s a problem with one or more components of your imaging system that can really put a damper on your business processes, and can possibly limit your ability to generate some of your products as well.
Here are some common industrial printer and commercial printer equipment issues you could face:
Printer Driver Errors
Sometimes, your hardware seems to be in good condition (as far as you can tell), but your printer could still be throwing up an error message. In this instance, one of your first moves should be to ensure that all of your software drivers are up-to-date.
If your print jobs aren’t propagating properly, then in many cases, your print heads themselves might be the culprit. Sometimes all they’ll need is a thorough cleaning, but in other cases, the print heads might require rebuilding or even replacing.
Printer Jams or Clogs
If your paper, card stock, or photo stock is getting stuck on a regular basis, the issue could be with the rollers, belts, and gears which move your hard copy through the system. Failure to maintain these essential components can result in slow printing, jams, or complete printing failures. These components can and do wear out, and may require refurbishing or replacing.
Hard-to-Find Replacement Parts
Sometimes you’re able to figure out where the problem lies, but you simply don’t have the parts, tools, or experience to be able to address the issue. In the circumstances like these, it’s best to partner with an imaging repair professional like AES. Not only do we have extensive experience in working with equipment like this, but we also keep a wide range of essential parts (including some hard-to-find parts) in stock.
Industrial Printer Repair at AES
Got a thermal printer, thermal head, or other imaging system component in need of service? Don’t fret, and don’t wait – send it on in to us! The AES team has developed a proven process for accurately diagnosing, repairing, and restoring all of these specialized types of equipment:
Just Send It On
Pack any and all equipment you need to be repaired with protective material, and then send it on! And if you’re able to describe any specific failures or issues you’ve been experiencing, that will help our expert repair technicians to know where they should give specific focus when servicing your equipment.
Ship your items to AES at 101 Technology Lane, Mount Airy, NC 27030 with your company name, your name, and a phone number at which you can be reached. If you’re local to us, you can also just choose to drop your items off in person, if you prefer. We’ll take it from there!
Item Check-in, Troubleshooting, & Repair Quote
Once we receive your items, they’ll be checked in to our system, and each will be assigned a unique tracking ID. We’ll give your equipment a thorough analysis through our troubleshooting and evaluation process. At that point, we’ll then be able to generate a complete repair quote which details exactly what needs to be done to restore your equipment to its best-possible condition.
Your individual, personal Customer Service Representative will then connect with you to let you know what we’ve found, will share the repair cost quote for each item, and will also take the time to answer any questions you may have.
Make It Happen!
After you officially approve the repair service quote, we’ll assign your items to our repair team, and then we’ll get to work! We’ll complete all needed repairs, maintenance, and refurbishment, and we give each item the individual attention it deserves. AES does the job right for you the first time, and every time! Once everything is finished, we’ll carefully package your items for a safe return, and then we’ll promptly ship them back to you. If you dropped your items off in person, we’ll notify you that they’re now ready for pickup.
AES Works with All Major Brands of Photo Kiosks & Commercial Printer Applications
Facing some challenges with your photo kiosk, industrial printer, or commercial printer application? There’s no need to fret. AES can offer you a cost-effective solution by providing effective, timely repairs! We work with a wide range of products; here are just a few of the popular brand names we’ve serviced:
- And more! Nobody beats our imaging equipment repair services!
Why You Should Entrust AES with Your Industrial Printer Repair Services
Replacing an industrial printer or similar piece of equipment can be a pretty expensive proposition. The good news is that replacement isn’t your only option – you can partner with the AES team for a better alternative! We can offer you an ideal repair solution that’s both fast, and more affordable!
On-Demand Fixes with Fast Turnaround
Troubleshooting, testing, and repairing printers and related equipment does take some time. But thankfully, our imaging repair team is specially equipped for just such a task, and we’re both effective and efficient in what we do. We offer a quick turnaround time of around 8-10 business days for most projects, and we can also deliver a RUSH turnaround time of 1-3 business days, if that’s what your timeline dictates!
The Best-Trained, Most-Experienced Repair Technicians in the Business
To give you an idea of the respect we’ve earned in the industry, Kodak has chosen to make AES its exclusive photo kiosk service provider. When it comes to repairing industrial and commercial printers, we’re very confident in our ability to take care of your needs, too! And while our imaging repair team has a ton of on-the-job experience, we’re not willing to simply rest in that. We also continue to invest in our time by offering regular, ongoing training, so we’ll be well-poised to serve your needs in the future, too!
Personal Attention to Your Individual Needs
Many commercial repair organizations can make you feel like “just a number” to them, but that’s not how we operate at AES. Every individual customer and client relationship really matters to us! You’ll be assigned to a single, personal account manager, who will serve as your convenient point of contact to guide you and keep you up to date throughout the repair process.
More Affordable Solutions
Why pay to replace an expensive piece of imaging equipment, when our team can repair and refurbish it for LESS? One of the things our clients like best is the way AES comes alongside to meet their repair needs in a timely manner, while also saving them a significant amount of money in the process!
Industry’s Best Warranty!
And here’s another game-changer where AES is concerned. We believe in the quality of the services and workmanship we provide – so much so that we offer a 24-Month Limited Warranty for ALL REPAIRS! If a problem related to our workmanship should arise during that time frame, AES will provide any needed follow-up repair service at no additional charge!
Trust AES for Your Commercial Imaging Equipment Repair & Service Needs
Ready to get your industrial imaging devices & equipment back online, and working for you the way they should? We can make that happen for you; AES has you covered! Reach out today at (866) 386-1001, and let us provide you with your ideal repair solution! We’re standing by to help!