AES provides a 2 year warranty on all repairs. If the unit is found to be defective within 2 years of the shipped date, return it for warranty repair. We will evaluate the issues you are experiencing with the repair, our repair techs & engineers will work to correct the problem and return it to you. If we are unable to repair the item, we will issue a credit in the amount of the original repair price you were invoiced including rush fees (if applicable).
AES warrants that the repaired components shall be free from defects in materials and workmanship for a period of two (2) years from the date the customer is invoiced for the repaired component.
If during the warranty period, a customer wishes to make a warranty claim for their repaired component, the customer shall return the component to the AES repair facility in which it was repaired and indicate a “Request for Warranty” by noting the request on a packing slip, toe tag, label or other documentation sent in with the component.
A Return Authorization Number (“RMA”) is not required to return the component for a warranty claim.
Freight and any expediting fees for components returned for a warranty claim shall remain the responsibility of the customer.
AES shall be limited to the repair of such repaired components free of charge to our customer. If AES determines that the component cannot be repaired, AES shall credit the customer’s account in an amount equal to the sum paid for the repair services.
Any warranty claim must be received before the end of the warranty period, together with return of the component within this same period.