Inside Sales Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Cold calls new, potential customers by making multiple outbound calls to potential clients. • Answers web sales inquiries generated by website through phone and e-mail. • Provides repair and new/used quotes to customers. • Understands customer needs and offers solutions by explaining services provided by AES. • Researches potential leads from business directories, web searches or digital resources. • Qualifies leads from digital campaigns, conferences, references, tradeshows, etc. • Creates and maintains a list/database of prospective customers. • Presents and delivers information to potential customers. • Answers potential customer questions and researches answers to customer questions by cross functional communication. • Works with sales team when closing sales. • Tracks weekly, monthly and quarterly performance and sales metrics. • Builds pipelines with channel partners and team members to close sales. • Maintains database of prospective customer information. • Closes sales and works with customer through closing process. • Performs other duties as directed by leadership.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent. Secondary education helpful. • Previous experience in outbound call center, inside sales representative or related sales experience strongly preferred.

KNOWLEDGE, SKILL AND ABILITY

• Ability to make cold calls and successfully talk to new people. • Ability to effectively communicate with multiple levels and cross functionally. Excellent verbal and written communication skills, with the ability to call, connect and interact with potential customers. • Knowledge of sales process from initiation to close. • Must be persuasive and goal-oriented with a strong level of tenacity to handle rejection yet continue on with a positive attitude when reaching next potential customer. • Knowledge of electrical/electronic and mechanical principles helpful. • Possesses an energetic, outgoing and friendly demeanor. • Eager to expand company with new sales, customers and territories. • Must be self-motivated and self-directed. Ability to work independently as well as be an active member of a team. • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook and Excel).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent sitting at a workstation while using the phone and/or working on a computer.
• Occasional bending, stooping and walking.
• Consistent attendance with occasional off-shift support required.
• Occasional travel equivalent to less than 5% of the time.

WORK ENVIRONMENT

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in a clean, well-lit, climate controlled area with minimal noise. Occasional: activity exists less than 1/3 of the time. Frequent: activity exists 1/3 and 2/3 of the time.