Dear Valued AES Customer,
We know that this is a very uncertain time due to the situation surrounding the novel coronavirus, and we want to reassure you that we are doing our best to avoid any disruption to your services.
We are working closely with our vendors, production and shipping partners to do whatever we can to make sure you get your orders on time. The safety and health of our business partners, customers and team is our priority, and this could mean that some orders may experience delays. We will keep you updated if your order will be affected.
We respect that you may have placed restrictions or special protocol for pick up and deliveries and would like to follow your business practices. Please notify your dedicated Account Manager regarding any changes to how we should pick up or deliver items to your business. We will communicate this information to our Drivers and work with our shipping partners to best serve you during this situation.
As we take this day by day, we will continue working together to bring you the best experience we can. If you have any questions, don’t hesitate to reach out to our customer service team at firstname.lastname@example.org or by calling us at 1-866-386-1001.
Please stay healthy!
Your AES Team
03/25/20 Essential Business Update
March 25, 2020
As we face this public health crisis, our top priority is the safety and well-being of our employees, customers, suppliers, and community. We have taken considerable measures throughout our company to minimize the COVID-19 risk of exposure and to comply with Federal, State, and Local guidance and health orders.
We have reviewed the Department of Homeland Security, Cybersecurity and Infrastructure Security Agency’s (CISA) guidelines for critical infrastructure sectors regarding the ongoing operation of essential businesses in these critical sectors. You can find the March 19th CISA guidance here.
As a supplier to the communications, critical manufacturing, healthcare & public health, energy, and food & agriculture industries, AES is operating in multiple critical business sectors. We are providing services that are essential to the operation of the above-mentioned industries which have been deemed essential infrastructure under the federal and state guidance applicable to us at this time. Therefore, we have and will continue to be fully operational in both of our production facilities.
Our Sales & Customer Service teams are available during this crisis and ready to support you and your company in any way that we can.
Please reach out to our team if you have any questions or need anything by calling 1-866-386-1001 or e-mailing your dedicated Account Manager.
Thank you for choosing AES. We wish you good health and safety.