About Us - Meet the Team

  • Shannon HamptonProject ManagerOperations1 Years of Service
    Meet Shannon

    Shannon serves as our Project Manager here at AES.  She graduated from Gardner Webb University with a BS in Business Administration and a MBA in Business. She, her husband Marty and their two boys reside in Ronda, NC, along with their four fur babies.  In her free time she enjoys watching her sons play soccer and race go carts.

     

    Shannon started her career at Lowe’s Companies and has also worked for VF Corporation and Renfro Manufacturing before joining us at AES. As Project Manager she is responsible for managing all aspects of the manufacturing and assembly projects from our customers including the planning, scope, time, costing, and quality for each project. She also provides detailed status updates, risk analysis, and issues to leadership to ensure highest level of service for each project.

     

    She works closely with engineering, production, purchasing, quality, logistics, finance, account managers and Sales to make sure we deliver exceptional results in a timely manner.  Shannon constantly works to strengthen AES’s relationships with our customers to help grow these accounts. Shannon is an asset to our team!

  • Sharon JonesAccount ManagerCustomer Service Team17 Years of Service
    Meet Sharon

    Sharon Jones serves as an Account Manager on our Customer Service Team here at AES. She is a mother and wife and enjoys spending time with her family and is heavily involved in her church. 

    As Account Manager, Sharon handles many of our larger accounts including our Repair Depots and Medical accounts. She is responsible for the overall customer satisfaction for her accounts and ensures that all of the repair orders are processed accurately and timely for our customers. She continually works to strengthen her relationships with her customers and grow the accounts to help generate additional business from our current customer base. Sharon is an asset to our team!

  • Tina JoyceExecutive Account ManagerCustomer Service Team12 Years of Service
    Meet Tina

    Tina serves as an Executive Account Manager on our Customer Service Team here at AES. She holds an Associates of Science in Business Administration and enjoys spending time with her family. Prior to AES, Tina worked in Inventory & Logistics Management and has been dedicated to servicing customers for more than 25 years.

    As Executive Account Manager, Tina handles many of all of our Imaging Division’s key accounts ($3mil+). She is responsible for the overall customer satisfaction for her accounts and ensures that all of the repair orders are processed accurately and timely for our customers. Tina continually works to strengthen her relationships with her customers and grow the accounts to help generate additional business from our current customer base. She also works with to negotiate pricing, contracts, and generate new business for these accounts. Tina is an asset to our team!

  • Shannon SmithAccount ManagerCustomer Service Team3 Years of Service
    Meet Shannon

    Shannon serves as an Account Manager on our Customer Service Team here at AES. Shannon is a mother of 2 and loves spending time with her family. She previous worked at Leonard’s for over 12 years with experience in customer service.

    As Account Manager, Shannon handles many of our larger accounts including our Manufacturing and Energy accounts. She is responsible for the overall customer satisfaction for her accounts and ensures that all of the repair orders are processed accurately and timely for our customers. Shannon continually works to strengthen her relationships with her customers and grow the accounts to help generate additional business from our current customer base. 

  • Barry MullinsStrategic Account ExecutiveSales & Business Development3 Years of Service
    Meet Barry

    Barry serves as a Strategic Account Executive on our Sales Team here at AES. He enjoys boating and camping with his family. Barry has Industrial Electronics Training as well as Professional Sales Training to enable him to perfect his sales skills. Before coming to AES, Barry was a Regional Sales Manager where he performed service calls that included industrial electrical and mechanical troubleshooting along with sales.

    As Strategic Account Executive, Barry identifies new potential opportunities to generate new business for the company. He also is dedicated to manage existing accounts and ensuring their satisfaction. Barry constantly works with the Operations Team communicate customer expectations and needs so that our team can exceed them. Barry is an asset to our team! 

  • Teresa MartinCustomer Service RepresentativeCustomer Service Team13 Years of Service
    Meet Teresa

    Teresa serves as a Customer Service Representative on our Customer Service Team here at AES. She is married and has 2 children, 3 grandchildren, and a great grandchild. Teresa has 3 Certificates from Surry Community College and currently works on the Customer Service Team.

    As Customer Service Representative, she is responsible for handling customer requests, processing customer repair orders, and establishing and growing relationships with her customers. Teresa is an asset to our team!

  • Dan McGinnStrategic Account ExecutiveSales & Business Development5 Years of Service
    Meet Dan

    Dan serves as a Strategic Account Executive on our Sales Team here at AES. Dan is a father of 2 and has been married for over 29 years to his wife, Mary Lance. He enjoys spending time with his family, hiking, and traveling. Prior to AES, Dan spent a number of years in industrial electrical construction and ammonia refrigeration industry.

    As a Strategic Account Executive, he maintains relationships with current customers, identifies new opportunities and develops new customers to expand our customer base. Dan is an asset to our team!

  • Kristen PuckettOperations CoordinatorLeadership Team7 Years of Service
    Meet Kristen

    Kristen serves as Operations Coordinator here at AES. She received her Associate of Science in Business Administration from New River Community College. Kristen, her husband, Stephen, and their 3 children, Max, Jada, and Mia Puckett reside in Laurel Fork, VA alongside the Blue Ridge Parkway. Prior to AES, Kristen worked as an Insurance Agent for Virginia Farm Bureau – Small Business Group – Employee Benefits.

    She joined AES in September of 2011 as a Business Development Assistant on our Business Development Team and was later promoted to Operations Coordinator. She is responsible for overseeing the scheduling of repairs to ensure they are completed before customer deadlines. Also, Kristen works alongside department supervisors to develop effective plans that will enhance the efficiency of various areas. She is continuously searching for ways to improve operational processes, provide higher quality repairs, and expedite repair orders for critical and top tier customers when necessary. In addition, Kristen also manages several of our assembly projects for some of our largest clients. Kristen is an asset to the team!

  • James CromerSolar Repair SupervisorLeadership Team5 Years of Service
    Meet James

    James Cromer serves as our Solar Repair Supervisor for AES. He enjoys spending most of his time with his wife, Anna and his daughter Charlotte. James graduated from Surry Community College with an Electrical Diploma and an Associates in Science of Electronic Engineering Technology in 2013. Prior to James being promoted to the Solar Repair Supervisor, he worked as an Electro-Mechanical Repair Technician for with our Imaging Team. Now, as Solar Repair Supervisor, James is responsible for ensuring that the repair process flows smoothly with very high quality. He also works with scheduling to be sure that all repairs are processed and delivered to the customer on time.  James constantly identifies way for the Solar Repair Team to become more efficient and effective to accomplish the team goals. He also assists in the setup of new production lines and areas to create an efficient workflow prior to the start of a new project. James is an asset to our team! 

  • Josh CaudleImaging SupervisorImaging Repair Team10 Years of Service
    Meet Josh

    Josh Caudle serves as the Imaging Repair Supervisor at AES. Josh graduated from Surry Community College and Wilkes Community College. He is married to Tabitha Caudle and has 3 children; Bryson, Brody, and Sophie Caudle. Josh enjoys spending time with his family and playing sports with his children.

    As Imaging Repair Supervisor, Josh oversees all repairs for the Imaging Repair department including photo printers, kiosk monitors, one-hour photo machines, and more. He is responsible for ensuring that all orders are completed with the highest-quality repair possible and meets the due date set by our customers. Josh is an asset to our team!

  • Nicholas CookeBusiness & Operations DirectorLeadership Team8 Years of Service
    Meet Nicholas

    Nicholas Cooke serves as the Business & Operations Director for AES. He graduated from Surry Community College with an Associates of Science in Business Administration and a Certificate in Accounting. He is pursuing his Bachelors of Science in Business Administration through Gardner Webb University.

    As Business & Operations Director, Nicholas is responsible for the development and implementation of strategic plans for the overall company to advance our vision and objectives. He also is responsible for overseeing the company operations while developing and implementing measures to improve production efficiency, quality, customer service, and cost-effective management of resources. Nick works with our Finance Team to develop and implement cost effective annual budgets and control costs. He also works closely with our Sales Team to develop and implement effective marketing and sales strategies while overseeing Customer Service & Quality to ensure an excellent customer service experience and the highest quality products and services. He also works with our Electronic, Engineering, Mechanical, Imaging, and Projects Teams to identify ways to have the most effective and efficient operations possible while supporting each team to address issues and concerns and enhance our technical capabilities through research and development, upgrading existing test equipment, and adding equipment to our business profile.

  • Rhonda McMillanFinance ManagerFinance3 Years of Service
    Meet Rhonda

    Rhonda McMillan serves as our Finance Manager. She lives on a small farm in Woodlawn, VA. with her husband Don and a very special rescue dog named Julie. She comes to AES with more than 20 years accounting experience in the automotive and manufacturing industries.

    Rhonda and the Finance Team maintains all accounting processes and internal controls including financial statements. She develops and maintains systems of internal controls to safeguard financial assets and ensure substantiating documentation will be in compliance with GAAP, federal and state obligations. Rhonda works closely with all production teams to ensure cost effective use of resources. Rhonda is an asset to our team!

  • Justin BartleyLead EngineerEngineering Team17 Years of Service
    Meet Justin

    Justin Bartley serves as our Lead Enginner. He holds a Bachelor of Science in Engineering Technologies from the University of North Carolina at Charlotte. Justin resides in Lowgap, NC with his wife Misti.  He enjoys spending time with his family as well as many hobbies that usually include working with electronics or spending time outside.  Prior to AES, Justin worked at Lowes hardware as a sales associate.  Justin joined AES part time while attending college in 2001 and was hired full time in June of 2004 as an Electronic Repair Technician.  Justin was promoted into an Engineering roll in September 2006 and currently serves as the Lead Engineer.  Justin performs various tasks at AES including the evaluation and quoting of new projects and develops and troubleshoots test equipment to improve our repair capabilities and quality assurance.  Justin creates test procedures, crosses parts, performs reverse engineering, creates files for PCB production, and assists Electronic Repair Technicians with repairs. Justin is a great asset to our team!

  • Shannon SutphinMechanical ManagerLeadership Team14 Years of Service
    Meet Shannon

    Shannon Sutphin serves as the Mechanical Manager. In the Summer of 1999 he Married his best friend, Sunni A. Sutphin. He has two wonderful kids Cole A. Sutphin and Sarah E. Sutphin. Shannon graduated from North Surry High School and received a technical degree in Electrical Systems and Programming from Surry Community College.  His hobbies include coaching youth softball, spending time with his family and friends and coaching youth softball.

    He began his career as an Electrician but moved into the field of system design and integrator for Johnson Modern Electric. He studied and earned a certificate from Rockwell Automation for Allen Bradley Programming. He then went on to start his own Hydraulic Repair Company in 2003 in Mt Airy, NC.

    Shannon is responsible for overseeing and managing the Mechanical Division which handles Industrial and Commercial repairs such as Electric Motor, Hydraulic, Gear Boxes, Specialty Pumps and many others while providing support to Sales, Customer Service, Operations, and Customers. He supervise the department staff including Mechanical Repair Technicians, , Motor Winding Technicians, Quoting Specialists and Purchasing Specialists. Shannon manages the work flow and ensures that all customer repairs are completed before the due dates with quality as a top priority. He ensure that evaluations and quotes are competitive and processed back to the customer in a timely manner. Shannon also continuously designs and develops new capabilities to add to the Mechanical Division’s Services. He closely monitors and manages the spending in accordance with the department budget to ensure strong financial health for the department.  Shannon is a critical member of our Mechanical Division!

  • Steve CookePresidentExecutive Leadership Team27 Years of Service
    Meet Steve

    Steve Cooke is our President and founded the company in March of 1992. Steve graduated from Spartanburg Technical College with an Associates Degree in Electronics Engineering. He is married to his wife, Leslie Cooke and has 4 children, Nicholas Cooke, Mackenzie Cooke, Maggie Cooke, and Brett Cooke. Prior to AES, Steve worked for Moyer Electronics as an Electronic Engineering Technician and worked with various manufacturing companies prior to that. He then partnered with his wife, Leslie to start an electronic repair company in Mount Airy, NC where his parents live. They began in a small wooden shed behind his parents home and have grown the company into what it is today serving thousands of customers across the globe in a state of the art 90,000 square foot facility with a wide range of services including electronic, mechanical, and hydraulic repair as well as engineering, assembly build services, and new & used equipment sales. Steve is focused daily on working with the Business Development Team by developing strategic markets to target for new business opportunities. He also researches and identifies new services that we can add to our profile while strategically expanding the company through acquisitions and aggressive sales efforts. Steve also is heavily involved in implementing new services and projects for our critical customers to ensure the highest quality services are provided to our customers. 

  • Kristen PuckettOperations CoordinatorLeadership Team7 Years of Service
    Meet Kristen

    Kristen serves as Operations Coordinator here at AES. She received her Associate of Science in Business Administration from New River Community College. Kristen, her husband, Stephen, and their 3 children, Max, Jada, and Mia Puckett reside in Laurel Fork, VA alongside the Blue Ridge Parkway. Prior to AES, Kristen worked as an Insurance Agent for Virginia Farm Bureau – Small Business Group – Employee Benefits.

    She joined AES in September of 2011 as a Business Development Assistant on our Business Development Team and was later promoted to Operations Coordinator. She is responsible for overseeing the scheduling of repairs to ensure they are completed before customer deadlines. Also, Kristen works alongside department supervisors to develop effective plans that will enhance the efficiency of various areas. She is continuously searching for ways to improve operational processes, provide higher quality repairs, and expedite repair orders for critical and top tier customers when necessary. In addition, Kristen also manages several of our assembly projects for some of our largest clients. Kristen is an asset to the team!

  • James CromerSolar Repair SupervisorLeadership Team5 Years of Service
    Meet James

    James Cromer serves as our Solar Repair Supervisor for AES. He enjoys spending most of his time with his wife, Anna and his daughter Charlotte. James graduated from Surry Community College with an Electrical Diploma and an Associates in Science of Electronic Engineering Technology in 2013. Prior to James being promoted to the Solar Repair Supervisor, he worked as an Electro-Mechanical Repair Technician for with our Imaging Team. Now, as Solar Repair Supervisor, James is responsible for ensuring that the repair process flows smoothly with very high quality. He also works with scheduling to be sure that all repairs are processed and delivered to the customer on time.  James constantly identifies way for the Solar Repair Team to become more efficient and effective to accomplish the team goals. He also assists in the setup of new production lines and areas to create an efficient workflow prior to the start of a new project. James is an asset to our team! 

  • Josh CaudleImaging SupervisorImaging Repair Team10 Years of Service
    Meet Josh

    Josh Caudle serves as the Imaging Repair Supervisor at AES. Josh graduated from Surry Community College and Wilkes Community College. He is married to Tabitha Caudle and has 3 children; Bryson, Brody, and Sophie Caudle. Josh enjoys spending time with his family and playing sports with his children.

    As Imaging Repair Supervisor, Josh oversees all repairs for the Imaging Repair department including photo printers, kiosk monitors, one-hour photo machines, and more. He is responsible for ensuring that all orders are completed with the highest-quality repair possible and meets the due date set by our customers. Josh is an asset to our team!

  • Nicholas CookeBusiness & Operations DirectorLeadership Team8 Years of Service
    Meet Nicholas

    Nicholas Cooke serves as the Business & Operations Director for AES. He graduated from Surry Community College with an Associates of Science in Business Administration and a Certificate in Accounting. He is pursuing his Bachelors of Science in Business Administration through Gardner Webb University.

    As Business & Operations Director, Nicholas is responsible for the development and implementation of strategic plans for the overall company to advance our vision and objectives. He also is responsible for overseeing the company operations while developing and implementing measures to improve production efficiency, quality, customer service, and cost-effective management of resources. Nick works with our Finance Team to develop and implement cost effective annual budgets and control costs. He also works closely with our Sales Team to develop and implement effective marketing and sales strategies while overseeing Customer Service & Quality to ensure an excellent customer service experience and the highest quality products and services. He also works with our Electronic, Engineering, Mechanical, Imaging, and Projects Teams to identify ways to have the most effective and efficient operations possible while supporting each team to address issues and concerns and enhance our technical capabilities through research and development, upgrading existing test equipment, and adding equipment to our business profile.

  • Rhonda McMillanFinance ManagerFinance3 Years of Service
    Meet Rhonda

    Rhonda McMillan serves as our Finance Manager. She lives on a small farm in Woodlawn, VA. with her husband Don and a very special rescue dog named Julie. She comes to AES with more than 20 years accounting experience in the automotive and manufacturing industries.

    Rhonda and the Finance Team maintains all accounting processes and internal controls including financial statements. She develops and maintains systems of internal controls to safeguard financial assets and ensure substantiating documentation will be in compliance with GAAP, federal and state obligations. Rhonda works closely with all production teams to ensure cost effective use of resources. Rhonda is an asset to our team!

  • Justin BartleyLead EngineerEngineering Team17 Years of Service
    Meet Justin

    Justin Bartley serves as our Lead Enginner. He holds a Bachelor of Science in Engineering Technologies from the University of North Carolina at Charlotte. Justin resides in Lowgap, NC with his wife Misti.  He enjoys spending time with his family as well as many hobbies that usually include working with electronics or spending time outside.  Prior to AES, Justin worked at Lowes hardware as a sales associate.  Justin joined AES part time while attending college in 2001 and was hired full time in June of 2004 as an Electronic Repair Technician.  Justin was promoted into an Engineering roll in September 2006 and currently serves as the Lead Engineer.  Justin performs various tasks at AES including the evaluation and quoting of new projects and develops and troubleshoots test equipment to improve our repair capabilities and quality assurance.  Justin creates test procedures, crosses parts, performs reverse engineering, creates files for PCB production, and assists Electronic Repair Technicians with repairs. Justin is a great asset to our team!

  • Shannon SutphinMechanical ManagerLeadership Team14 Years of Service
    Meet Shannon

    Shannon Sutphin serves as the Mechanical Manager. In the Summer of 1999 he Married his best friend, Sunni A. Sutphin. He has two wonderful kids Cole A. Sutphin and Sarah E. Sutphin. Shannon graduated from North Surry High School and received a technical degree in Electrical Systems and Programming from Surry Community College.  His hobbies include coaching youth softball, spending time with his family and friends and coaching youth softball.

    He began his career as an Electrician but moved into the field of system design and integrator for Johnson Modern Electric. He studied and earned a certificate from Rockwell Automation for Allen Bradley Programming. He then went on to start his own Hydraulic Repair Company in 2003 in Mt Airy, NC.

    Shannon is responsible for overseeing and managing the Mechanical Division which handles Industrial and Commercial repairs such as Electric Motor, Hydraulic, Gear Boxes, Specialty Pumps and many others while providing support to Sales, Customer Service, Operations, and Customers. He supervise the department staff including Mechanical Repair Technicians, , Motor Winding Technicians, Quoting Specialists and Purchasing Specialists. Shannon manages the work flow and ensures that all customer repairs are completed before the due dates with quality as a top priority. He ensure that evaluations and quotes are competitive and processed back to the customer in a timely manner. Shannon also continuously designs and develops new capabilities to add to the Mechanical Division’s Services. He closely monitors and manages the spending in accordance with the department budget to ensure strong financial health for the department.  Shannon is a critical member of our Mechanical Division!

  • Barry MullinsStrategic Account ExecutiveSales & Business Development3 Years of Service
    Meet Barry

    Barry serves as a Strategic Account Executive on our Sales Team here at AES. He enjoys boating and camping with his family. Barry has Industrial Electronics Training as well as Professional Sales Training to enable him to perfect his sales skills. Before coming to AES, Barry was a Regional Sales Manager where he performed service calls that included industrial electrical and mechanical troubleshooting along with sales.

    As Strategic Account Executive, Barry identifies new potential opportunities to generate new business for the company. He also is dedicated to manage existing accounts and ensuring their satisfaction. Barry constantly works with the Operations Team communicate customer expectations and needs so that our team can exceed them. Barry is an asset to our team! 

  • Dan McGinnStrategic Account ExecutiveSales & Business Development5 Years of Service
    Meet Dan

    Dan serves as a Strategic Account Executive on our Sales Team here at AES. Dan is a father of 2 and has been married for over 29 years to his wife, Mary Lance. He enjoys spending time with his family, hiking, and traveling. Prior to AES, Dan spent a number of years in industrial electrical construction and ammonia refrigeration industry.

    As a Strategic Account Executive, he maintains relationships with current customers, identifies new opportunities and develops new customers to expand our customer base. Dan is an asset to our team!

  • Sharon JonesAccount ManagerCustomer Service Team17 Years of Service
    Meet Sharon

    Sharon Jones serves as an Account Manager on our Customer Service Team here at AES. She is a mother and wife and enjoys spending time with her family and is heavily involved in her church. 

    As Account Manager, Sharon handles many of our larger accounts including our Repair Depots and Medical accounts. She is responsible for the overall customer satisfaction for her accounts and ensures that all of the repair orders are processed accurately and timely for our customers. She continually works to strengthen her relationships with her customers and grow the accounts to help generate additional business from our current customer base. Sharon is an asset to our team!

  • Tina JoyceExecutive Account ManagerCustomer Service Team12 Years of Service
    Meet Tina

    Tina serves as an Executive Account Manager on our Customer Service Team here at AES. She holds an Associates of Science in Business Administration and enjoys spending time with her family. Prior to AES, Tina worked in Inventory & Logistics Management and has been dedicated to servicing customers for more than 25 years.

    As Executive Account Manager, Tina handles many of all of our Imaging Division’s key accounts ($3mil+). She is responsible for the overall customer satisfaction for her accounts and ensures that all of the repair orders are processed accurately and timely for our customers. Tina continually works to strengthen her relationships with her customers and grow the accounts to help generate additional business from our current customer base. She also works with to negotiate pricing, contracts, and generate new business for these accounts. Tina is an asset to our team!

  • Shannon SmithAccount ManagerCustomer Service Team3 Years of Service
    Meet Shannon

    Shannon serves as an Account Manager on our Customer Service Team here at AES. Shannon is a mother of 2 and loves spending time with her family. She previous worked at Leonard’s for over 12 years with experience in customer service.

    As Account Manager, Shannon handles many of our larger accounts including our Manufacturing and Energy accounts. She is responsible for the overall customer satisfaction for her accounts and ensures that all of the repair orders are processed accurately and timely for our customers. Shannon continually works to strengthen her relationships with her customers and grow the accounts to help generate additional business from our current customer base. 

  • Teresa MartinCustomer Service RepresentativeCustomer Service Team13 Years of Service
    Meet Teresa

    Teresa serves as a Customer Service Representative on our Customer Service Team here at AES. She is married and has 2 children, 3 grandchildren, and a great grandchild. Teresa has 3 Certificates from Surry Community College and currently works on the Customer Service Team.

    As Customer Service Representative, she is responsible for handling customer requests, processing customer repair orders, and establishing and growing relationships with her customers. Teresa is an asset to our team!

  • Rhonda McMillanFinance ManagerFinance3 Years of Service
    Meet Rhonda

    Rhonda McMillan serves as our Finance Manager. She lives on a small farm in Woodlawn, VA. with her husband Don and a very special rescue dog named Julie. She comes to AES with more than 20 years accounting experience in the automotive and manufacturing industries.

    Rhonda and the Finance Team maintains all accounting processes and internal controls including financial statements. She develops and maintains systems of internal controls to safeguard financial assets and ensure substantiating documentation will be in compliance with GAAP, federal and state obligations. Rhonda works closely with all production teams to ensure cost effective use of resources. Rhonda is an asset to our team!

  • Justin BartleyLead EngineerEngineering Team17 Years of Service
    Meet Justin

    Justin Bartley serves as our Lead Enginner. He holds a Bachelor of Science in Engineering Technologies from the University of North Carolina at Charlotte. Justin resides in Lowgap, NC with his wife Misti.  He enjoys spending time with his family as well as many hobbies that usually include working with electronics or spending time outside.  Prior to AES, Justin worked at Lowes hardware as a sales associate.  Justin joined AES part time while attending college in 2001 and was hired full time in June of 2004 as an Electronic Repair Technician.  Justin was promoted into an Engineering roll in September 2006 and currently serves as the Lead Engineer.  Justin performs various tasks at AES including the evaluation and quoting of new projects and develops and troubleshoots test equipment to improve our repair capabilities and quality assurance.  Justin creates test procedures, crosses parts, performs reverse engineering, creates files for PCB production, and assists Electronic Repair Technicians with repairs. Justin is a great asset to our team!

    • Steve CookePresidentExecutive Leadership Team27 Years of Service
      Meet Steve

      Steve Cooke is our President and founded the company in March of 1992. Steve graduated from Spartanburg Technical College with an Associates Degree in Electronics Engineering. He is married to his wife, Leslie Cooke and has 4 children, Nicholas Cooke, Mackenzie Cooke, Maggie Cooke, and Brett Cooke. Prior to AES, Steve worked for Moyer Electronics as an Electronic Engineering Technician and worked with various manufacturing companies prior to that. He then partnered with his wife, Leslie to start an electronic repair company in Mount Airy, NC where his parents live. They began in a small wooden shed behind his parents home and have grown the company into what it is today serving thousands of customers across the globe in a state of the art 90,000 square foot facility with a wide range of services including electronic, mechanical, and hydraulic repair as well as engineering, assembly build services, and new & used equipment sales. Steve is focused daily on working with the Business Development Team by developing strategic markets to target for new business opportunities. He also researches and identifies new services that we can add to our profile while strategically expanding the company through acquisitions and aggressive sales efforts. Steve also is heavily involved in implementing new services and projects for our critical customers to ensure the highest quality services are provided to our customers. 

        • Shannon HamptonProject ManagerOperations1 Years of Service
          Meet Shannon

          Shannon serves as our Project Manager here at AES.  She graduated from Gardner Webb University with a BS in Business Administration and a MBA in Business. She, her husband Marty and their two boys reside in Ronda, NC, along with their four fur babies.  In her free time she enjoys watching her sons play soccer and race go carts.

           

          Shannon started her career at Lowe’s Companies and has also worked for VF Corporation and Renfro Manufacturing before joining us at AES. As Project Manager she is responsible for managing all aspects of the manufacturing and assembly projects from our customers including the planning, scope, time, costing, and quality for each project. She also provides detailed status updates, risk analysis, and issues to leadership to ensure highest level of service for each project.

           

          She works closely with engineering, production, purchasing, quality, logistics, finance, account managers and Sales to make sure we deliver exceptional results in a timely manner.  Shannon constantly works to strengthen AES’s relationships with our customers to help grow these accounts. Shannon is an asset to our team!

        • Kristen PuckettOperations CoordinatorLeadership Team7 Years of Service
          Meet Kristen

          Kristen serves as Operations Coordinator here at AES. She received her Associate of Science in Business Administration from New River Community College. Kristen, her husband, Stephen, and their 3 children, Max, Jada, and Mia Puckett reside in Laurel Fork, VA alongside the Blue Ridge Parkway. Prior to AES, Kristen worked as an Insurance Agent for Virginia Farm Bureau – Small Business Group – Employee Benefits.

          She joined AES in September of 2011 as a Business Development Assistant on our Business Development Team and was later promoted to Operations Coordinator. She is responsible for overseeing the scheduling of repairs to ensure they are completed before customer deadlines. Also, Kristen works alongside department supervisors to develop effective plans that will enhance the efficiency of various areas. She is continuously searching for ways to improve operational processes, provide higher quality repairs, and expedite repair orders for critical and top tier customers when necessary. In addition, Kristen also manages several of our assembly projects for some of our largest clients. Kristen is an asset to the team!

        • James CromerSolar Repair SupervisorLeadership Team5 Years of Service
          Meet James

          James Cromer serves as our Solar Repair Supervisor for AES. He enjoys spending most of his time with his wife, Anna and his daughter Charlotte. James graduated from Surry Community College with an Electrical Diploma and an Associates in Science of Electronic Engineering Technology in 2013. Prior to James being promoted to the Solar Repair Supervisor, he worked as an Electro-Mechanical Repair Technician for with our Imaging Team. Now, as Solar Repair Supervisor, James is responsible for ensuring that the repair process flows smoothly with very high quality. He also works with scheduling to be sure that all repairs are processed and delivered to the customer on time.  James constantly identifies way for the Solar Repair Team to become more efficient and effective to accomplish the team goals. He also assists in the setup of new production lines and areas to create an efficient workflow prior to the start of a new project. James is an asset to our team! 

        • Josh CaudleImaging SupervisorImaging Repair Team10 Years of Service
          Meet Josh

          Josh Caudle serves as the Imaging Repair Supervisor at AES. Josh graduated from Surry Community College and Wilkes Community College. He is married to Tabitha Caudle and has 3 children; Bryson, Brody, and Sophie Caudle. Josh enjoys spending time with his family and playing sports with his children.

          As Imaging Repair Supervisor, Josh oversees all repairs for the Imaging Repair department including photo printers, kiosk monitors, one-hour photo machines, and more. He is responsible for ensuring that all orders are completed with the highest-quality repair possible and meets the due date set by our customers. Josh is an asset to our team!

        • Nicholas CookeBusiness & Operations DirectorLeadership Team8 Years of Service
          Meet Nicholas

          Nicholas Cooke serves as the Business & Operations Director for AES. He graduated from Surry Community College with an Associates of Science in Business Administration and a Certificate in Accounting. He is pursuing his Bachelors of Science in Business Administration through Gardner Webb University.

          As Business & Operations Director, Nicholas is responsible for the development and implementation of strategic plans for the overall company to advance our vision and objectives. He also is responsible for overseeing the company operations while developing and implementing measures to improve production efficiency, quality, customer service, and cost-effective management of resources. Nick works with our Finance Team to develop and implement cost effective annual budgets and control costs. He also works closely with our Sales Team to develop and implement effective marketing and sales strategies while overseeing Customer Service & Quality to ensure an excellent customer service experience and the highest quality products and services. He also works with our Electronic, Engineering, Mechanical, Imaging, and Projects Teams to identify ways to have the most effective and efficient operations possible while supporting each team to address issues and concerns and enhance our technical capabilities through research and development, upgrading existing test equipment, and adding equipment to our business profile.

        • Shannon SutphinMechanical ManagerLeadership Team14 Years of Service
          Meet Shannon

          Shannon Sutphin serves as the Mechanical Manager. In the Summer of 1999 he Married his best friend, Sunni A. Sutphin. He has two wonderful kids Cole A. Sutphin and Sarah E. Sutphin. Shannon graduated from North Surry High School and received a technical degree in Electrical Systems and Programming from Surry Community College.  His hobbies include coaching youth softball, spending time with his family and friends and coaching youth softball.

          He began his career as an Electrician but moved into the field of system design and integrator for Johnson Modern Electric. He studied and earned a certificate from Rockwell Automation for Allen Bradley Programming. He then went on to start his own Hydraulic Repair Company in 2003 in Mt Airy, NC.

          Shannon is responsible for overseeing and managing the Mechanical Division which handles Industrial and Commercial repairs such as Electric Motor, Hydraulic, Gear Boxes, Specialty Pumps and many others while providing support to Sales, Customer Service, Operations, and Customers. He supervise the department staff including Mechanical Repair Technicians, , Motor Winding Technicians, Quoting Specialists and Purchasing Specialists. Shannon manages the work flow and ensures that all customer repairs are completed before the due dates with quality as a top priority. He ensure that evaluations and quotes are competitive and processed back to the customer in a timely manner. Shannon also continuously designs and develops new capabilities to add to the Mechanical Division’s Services. He closely monitors and manages the spending in accordance with the department budget to ensure strong financial health for the department.  Shannon is a critical member of our Mechanical Division!